Wayout Design is committed to providing professional creative,
digital, branding, printing and technology solutions. Since the
majority of our services and products are customized according to
each client’s specific requirements, resources are allocated
immediately after an order is confirmed.
This Refund Policy explains the circumstances under which refunds
may or may not be granted. By placing an order, making payment or
using our services, you acknowledge that you have read, understood
and agreed to this Refund Policy.
2. Nature of Our Services
Wayout Design provides customized products and professional services
including but not limited to:
Graphic Design
Brand Identity & Branding
Website Design & Development
E-commerce Solutions
WordPress Development
Digital Marketing
Search Engine Optimization (SEO)
Social Media Management
Brand Consultancy
Advertising Solutions
Commercial Printing
Packaging Design
Signature Series Premium Business Cards
Any other products or services offered by Wayout Design.
3. General Refund Policy
Due to the customized and service-oriented nature of our business,
all payments made to Wayout Design are generally
non-refundable.
Once work has commenced, production has started or resources have
been allocated to your project, refunds shall not be available
except where expressly required under applicable law or where
Wayout Design approves a refund at its sole discretion.
This Refund Policy applies equally to customers located within India
and international customers.
4. Non-Refundable Services & Products
Refunds shall generally not be available for the following:
Graphic Design Services
Branding Projects
Logo Design
Website Design & Development
Website Maintenance
WordPress Development
SEO Services
Digital Marketing
Social Media Management
Brand Consultancy
Advertising Services
Printing Services
Packaging Design
Signature Series Business Cards
Customized Printed Products
Digital Deliverables
Premium Plugins
Software Licenses
API Integrations
Hosting Charges
Domain Registration Charges
Third-party Licenses
Consultation Fees
Any completed service delivered as agreed.
5. Order Cancellation
Orders involving customized work cannot generally be cancelled once
work has commenced.
Design projects become non-cancellable after work has begun.
Printing orders become non-cancellable once approved for production.
Signature Series Business Card orders become non-cancellable after payment confirmation and production commencement.
International orders are also non-cancellable once confirmed.
Cancellation requests received after commencement of work shall not
qualify for a refund.
6. Refund Exclusions
Refunds shall not be granted for losses arising from:
Change of mind.
Business closure or change in business plans.
Personal preference regarding design style.
Customer-approved artwork.
Incorrect information supplied by the customer.
Incorrect spelling approved by the customer.
Incorrect QR Codes.
Incorrect addresses or contact details.
Failure to provide required content.
Delayed approvals by the customer.
Project abandonment by the customer.
Delay caused by the customer.
7. Third-Party Services
Wayout Design relies upon independent third-party service providers
including payment gateways, banks, hosting providers, domain
registrars, courier companies, software vendors and cloud service
providers.
We shall not be responsible for delays, interruptions, outages,
service failures or refund policies applicable to such third-party
providers.
8. Manufacturing or Service Errors
If Wayout Design determines that a verified manufacturing defect or
service deficiency has occurred solely due to our error, we may, at
our sole discretion:
Correct the issue;
Re-perform the affected service;
Replace the affected product;
Provide a partial refund; or
Provide a full refund where appropriate.
The decision of Wayout Design regarding the appropriate resolution
shall be final, subject to applicable law.
9. Payment Gateway Refunds
Where Wayout Design approves a refund, such refund shall ordinarily
be initiated through the same payment method or payment gateway used
for the original transaction, including but not limited to
Razorpay, PayPal, UPI, credit/debit card, net banking or any other
authorized payment provider.
Wayout Design does not process refunds manually outside the
applicable payment gateway unless otherwise required by law or
technically necessary.
Refund processing time depends entirely upon the respective payment gateway, bank or financial institution.
Wayout Design has no control over banking networks, settlement cycles or payment gateway processing timelines.
We shall not be responsible for delays caused by payment gateways, banks, card issuers or financial institutions.
Currency conversion differences, bank deductions, intermediary charges or payment gateway fees may not be refundable.
10. Chargebacks & Payment Disputes
Customers are encouraged to contact Wayout Design before initiating
any payment dispute or chargeback with their bank or payment
provider.
If a customer initiates an unjustified chargeback after work has
commenced or after products or services have been delivered, Wayout
Design reserves the right to:
Suspend all ongoing services.
Recover any outstanding dues.
Contest the chargeback using available project records, approvals, invoices and delivery evidence.
Recover reasonable administrative, banking or legal expenses where permitted under applicable law.
11. International Refunds
Refunds approved for international customers shall be processed in
accordance with the policies of the applicable payment gateway,
banking institution and governing financial regulations.
Currency exchange losses are not refundable.
International transfer fees deducted by banks are not refundable.
Customs duties, VAT, GST, import taxes, brokerage fees or government charges paid in the destination country are not refundable by Wayout Design.
Any deductions made by intermediary banks shall remain outside the control of Wayout Design.
12. Refund Processing Timeline
Where a refund has been approved by Wayout Design, we shall initiate
the refund request within a reasonable period.
However, the time required for the refunded amount to reflect in the
customer’s account depends entirely upon the respective payment
gateway, banking institution or card issuer.
Wayout Design shall not be liable for processing delays occurring
after the refund has been successfully initiated through the payment
provider.
13. Refund Review Requests
If you believe your order qualifies for review under this Refund
Policy, you may contact Wayout Design with the following details:
Order Number
Invoice Number (if applicable)
Description of the issue
Supporting photographs, screenshots or documents where applicable
Submission of a request does not guarantee approval of a refund.
Each request shall be reviewed individually based on the facts of
the particular case.
14. Changes to this Refund Policy
Wayout Design reserves the right to modify, update or replace this
Refund Policy at any time without prior notice.
The latest version published on our website shall apply to future
transactions and shall supersede previous versions.
15. Governing Law & Jurisdiction
This Refund Policy shall be governed by and interpreted in
accordance with the laws of the Republic of India.
Any dispute arising from this Refund Policy shall first be attempted
to be resolved amicably between the parties.
If the dispute cannot be resolved amicably, it shall be subject to
the exclusive jurisdiction of the competent courts located in
Jaipur, Rajasthan, India, irrespective of the customer’s country of
residence or place of business.
